The IT department isn’t just there to fix the tech. It’s capable of leading the change as well. Our award-winning Managed IT Services take on that role for your organisation.

Case study

Transition to outsourced cloud-based delivery model for Oracle ERP

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Our award-winning Managed Services provide a reliable, safe pair of hands to manage your day to day demands, whilst uncovering new opportunities for transformation.

We draw on our broad experience across Managed Services for ICT areas and technologies to ensure your solutions are running efficiently, are secure, and are optimised. Finding new ways to simplify your IT, using bundled solutions and contemporary approaches – so you can keep your attention on what matters most.

On-hand. In the know.
Innovating how you grow.

What we offer

End User Computing

We provide industry-leading platform services and digital workplace solutions – so your people have the technology they need to keep working at their peak.

That includes:

  • Workstation and Device Provisioning and Support
  • Mobility and Mobile Device Management
  • Remote Access
  • Application Packaging and Deployment
  • Collaboration, Messaging and Email

Core Computing Services

Get expert support for everything from your on-premise infrastructure through to Cloud Deployment Solutions. Our Core Computing Services cover:

  • Service Desk Support
  • Physical Infrastructure Provisioning and Management
  • Facilities Management
  • Virtualisation Management
  • Public, Private, Hybrid Cloud Management
  • Protected Government Cloud
  • Broad Range of Operating System Management
  • Storage, Backup and Archive Management
  • Database Management
  • Network Management
  • Security Management
  • Unified Communications

Service Management & Operations

Our services are founded on reliability and industry-standard expertise to ensure we maintain a consistent focus on the quality and standards that our customers expect.

We hold an ISO 20000 certification, and our approach is grounded in our service management framework that incorporates ITIL4 best practices and agile methodologies, promoting efficiency and adaptability for all our customers. Our Service Management leverages the principles of SIAM and ITIL, adhering to industry best practices, and includes:

  • 24/7 Service Desk
  • 24/7 Network and Operations Monitoring
  • Service Request Management
  • Incident Management including Major Incident Management
  • Event management
  • Problem Management
  • Knowledge Management
  • Change and Release Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • Asset and Configuration management
  • Software Licence and Asset Management

Technical Architecture Services

Maximise how your IT environment aligns to your business with our Infrastructure Architecture Services – which includes:

  • Technology Design and Optimisation
  • Infrastructure Assessment and Technology Roadmap Development
  • Cloud Migration Assessment and Planning
  • Capacity, Availability and Design Management
  • Service Continuity and Disaster Recovery Planning

Infrastructure Project Management

Our project and program managers have an abundance of experience in leading and delivering projects – from their earliest exception, right through to their delivery.

If your IT environment needs to transition or transform entirely, our proven methodology can make it happen. Drawing from PMI and PRINCE2 to guarantee successful outcomes, our services include:

  • Extensive reporting and tracking of project outcomes
  • World-class project management tool kits
  • Access to specialist capabilities

Application Managed Services

It’s in modernising without disruption that you find a true competitive edge. We deliver that, through Application Managed Services solutions that draw on our unique transformation methodology. Using a four phase approach, we can seamlessly manage the transition and on-going operations of your applications portfolio by:

  • Optimising your applications portfolio management
  • Managing risk
  • Preventing disruption to your business
  • Providing repeatable frameworks for ongoing improvement

See our other capabilites