Agility, compliance and 24/7 support through Application Managed Services for Telco

  • Industry Telecommunications
  • Capability Managed Services
  • Customer Telecommunications Company

Our client is a telecommunications company offering a comprehensive suite of network-related services. With an expansive network spanning over 752 sites, our client delivers television and transmission services, reaching over 99% of Australia’s population.




Our client leverages the power of SAP ECC6 and dedicated SAP modules to drive its core business operations. These include modules such as Financial Accounting and Controlling (FICO), Sales and Distribution (SD) and Material Management (MM).

For more than 10 years, NRI has supported our clients SAP applications under an Application Managed Service agreement which covers various operational management requirements including:

  • Service requests
  • Change Management
  • Performance assessments
  • Incident handling and reporting services
  • Enhancement support
  • Licencing
  • Desktop application support
  • ABAP Code reviews
  • SAP Infrastructure maintenance

The on-call resource that NRI provides is an essential service that allows our client to ensure its business runs smoothly and efficiently with minimised disruption.


The SAP support offered by NRI provides our client with the following support benefits:

Business agility and technical adoption: Access to a pool of highly experienced staff and scalable support aligned to specific business and project needs.

Risk minimisation and compliance assurance: Proactive performance and security monitoring leads to better response times, optimum service levels and decreased costs.

Managed Service options with expert staff: With over 2000 local and 11,600 global employees NRI is one of Australia’s largest ICT service providers. We partner with our clients to provide tailored solutions, certified staff, with a resource guarantee.


As a trusted partner, we continue to provide on-going support, the flexibility to grow, and an increased ROI with directly quantifiable high value outcomes such as:

Business performance enhancement: Our level 2/4 SAP support provides education and technical understanding across the SAP ecosystem.

Cost reduction: Streamlined operations lead to reduction in operating costs.

Convenience and accessibility: By providing an on-site consultant, software deployment is seamless, minimising downtime and disruption of day-to-day activities.