Application Managed
Services
End-to-end, cost-effective support so you can operate with confidence.
What problem do we solve?
As application portfolios get bigger, operations often become more complex and legacy systems start demanding more. Suddenly, your teams are forced to juggle updates, user issues, integrations and vendor escalations at the same time.
Our Application Managed Services address these challenges for you. We deliver end-to-end support for your critical business applications across vendors, platforms and environments.
The result is less downtime, controlled costs and more freedom for your in-house resources. All delivered with a single point of accountability, flexible support models and a focus on continual improvement.
How we help
Run smarter, from build to optimise
We manage your applications end-to-end, from strategy to optimisation. This means reduced risk and ongoing improvement—backed by proven frameworks and mature processes—as our service integrates every stage of the application lifecycle.
Design the service model that fits you
One size doesn’t fit all. That’s why you’ll get a flexible, scalable service plan, custom-made to your needs and budget. From break/fix support to DevOps and continuous enhancements, we’ll help you shape a model that works for you.
Streamline operations for maximum value
By applying repeatable frameworks and delivery models, we help reduce disruption and ensure consistent performance. This gives the space you need to optimise your application portfolio and focus on the outcomes that drive measurable results.
Scalable support for your end users
Our service desk provides a single point of entry for resolving IT issues. Backed by ITIL-aligned processes, clear SLAs and proven enterprise tooling, this 24/7 support channel resolves most requests at first contact, with structured escalation paths when deeper technical support is needed.
Level 2 Application Support
Our L2 teams are on-hand to resolve more complex issues. They perform in-depth troubleshooting, manage incidents in line with agreed service levels, log and track requests in your ITSM platform and provide real-time updates as needed.
Level 3 Application Support
Unresolved issues are escalated to our Level 3 experts—product SMEs responsible for managing complex incidents, resolving product defects and coordinating with third-party vendors on your behalf.
