Microsoft 365
/Copilot
Achieving consistent value from Microsoft Copilot starts with exploring what the technology means for your business. Our approach starts with helping you to understand your users so you can determine where value can be found, and then developing a vision of how Copilot will help you achieve your goals.
Smarter technology at work offers the promise of eliminating drudgery and so-called ‘busy work’. Anything from opening a file, to composing an email, preparing a PowerPoint template, or even summarising key points from a meeting, can be handled by Microsoft Copilot. When Microsoft unveiled Copilot in early 2023 as ‘your everyday AI Companion’, these were among the scenarios demonstrated.
However, what happens in a Microsoft lab and what happens in a more complex, diverse, and heterogenous production environment like your own, are two very different things.
At NRI, we believe that the value of Copilot will be found in the business, not by IT. To drive this value out of the business the focus needs to be on enabling your business users through a targeted change and adoption program and managing resistance.
70
Percent of users said they were more productive at work
64
percent reported they spent less time processing emails
75
percent highlighted time savings through improved document discovery.
How we can help
Understand your users and set your vision
Implementing Copilot for Microsoft 365 isn’t as easy as just turning on licences
and alerting your users. It takes organisational partnerships, early assessments
of your concrete business needs, and careful planning.
That care starts with establishing clear business needs and goals that are
aligned with your respective business sponsors. Building a solid strategy around
who should have access to Copilot, why and how it will be used, at what phase,
and how you will effectively communicate that information will not only help to
support adoption but will help avoid paying for licenses you don’t need.
Over two-days…
We’ll conduct a Copilot workshop to help you identify how, where, and even if M365 Copilot can be used to drive business gains and provide you with a deeper understanding of where the value of Copilot will be found in your organisation. At the end of the workshop, you’ll have:
- A clear vision of how Copilot will help achieve your goals and an understanding of the need for change.
- Identified business areas and prioritised scenarios for Copilot.
- A recommended roadmap and next steps.
Get your house in order
When starting your Copilot journey, there are several readiness considerations, the first of which is people readiness. You’ll want to ensure your people are prepared and empowered for the introduction of AI.
Technical readiness is just as important. AI tools like Copilot draw on data and use information your employees can access to transform user prompts into personalised, relevant, and actionable responses throughout Microsoft 365 apps. Giving your employees this level of access means proper data hygiene is a priority.
Readiness Assessment
Encompassing both organisational and technical readiness, our Microsoft 365 Readiness Assessment will ensure you are fully ready to realise the benefits of Copilot in your organisation. Our assessment covers:
- Technical readiness across data quality, security, privacy, and governance policies and practices.
- Identification of potential risks or gaps that may affect Copilot’s performance or functionality.
- Organisational readiness and impact assessment and recommendations for a best adoption and enablement approach.
Deploy, configure, train…and manage change
While deploying and configuring Microsoft Copilot is deceptively easy, doing it well is not. That’s because the principle of ‘Garbage In, Garbage Out’, has never rung truer than in the AI age. If Copilot is drawing on incorrect, inappropriate, or inaccurate data sources, its output, and the assistance it can render is limited. It could even veer into counterproductivity, as spurious output can hinder rather than help people get their work done effectively.
With an appropriately configured Microsoft Copilot deployment, the next – and
crucial – key to success is Change Management.
Implementation Plan
Let us guide you through your implementation of Microsoft 365 Copilot by tailoring an approach to a Pilot and subsequent rollout that drives value and business benefits for your organisation by focusing on Change Management and adoption. Our implementation service provides you with:
- An implementation plan based on best practice and driving value from your Copilot investment.
- A Change Management approach that includes user enablement, training, and adoption with clear communication that addresses concerns and engages employees throughout.
- User workshops to optimise business processes and scenarios.
- Best practice implementation across data and security.
Our guide to adopting AI in the workplace
With Copilot available to enterprise customers since late 2023, NRI’s direct experience of Copilot is that most people aren’t using it to its full potential – or they cannot find effective uses for it and businesses don’t understand how to achieve a return on investment.
Our guide covers:
- How to assess both organisational and technical readiness.
- The seven most common challenges when it comes to adopting Copilot.
- Our top recommendations to ensure success.
Enter your details below to download the guide.
Ready to think ahead?
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