Our services
Salesforce managed services

Go-live is just the starting line. Our Salesforce managed services bring continuous governance, structured improvement and scalable support to keep your platform performing at its best.

Performance that doesn’t plateau

Once Salesforce is live, the real work begins. Configurations need tuning. Releases need managing. Technical debt needs to be controlled before it starts to slow things down.

And that’s where our managed service can help. With us, you’ll get more than just support. You’ll get structured platform ownership that keeps your Salesforce environment stable, scalable and continuously improving.

NRI brings governance and quality frameworks, change and release management, technical debt reduction and a steady cadence of enhancements. We focus on keeping the platform aligned with your business as priorities shift and teams grow.

This means fewer disruptions for your teams and faster resolution when issues arise. More efficient processes across sales, service and customer journeys. More predictable costs. And a platform that keeps delivering value long after go-live.

We operate as an extension of your internal team, bringing dedicated Salesforce expertise to the day-to-day demands of running the platform well.

Our managed services toolkit

Continuous uplift

We work continuously to refine and strengthen your Salesforce estate.

That means rationalising configuration, modernising legacy components, optimising workflows and systematically reducing technical debt. The goal is a cleaner, more scalable platform that keeps pace as your business grows, your teams expand and your priorities evolve.

Built-in governance

Strong governance underpins everything we do.

We embed quality assurance, testing discipline and traceability into your Salesforce operations. Security and compliance controls are maintained and monitored. Change management is structured and auditable, giving your organisation confidence that the platform is always operating within policy.

Release management

Salesforce releases three major updates a year, each carrying the potential to disrupt what is already working.

We manage the full release cycle, from impact assessment through testing to controlled rollout. That includes safe adoption of new features and AI capabilities so your teams benefit without the risk.

Ongoing support

Our L2/L3 support covers incident resolution, defect management and vendor coordination.

Beyond reactive support, we deliver a continuous stream of minor enhancements across workflows, reporting and integrations. We operate as an embedded extension of your team, not a distant service desk.

What delivery looks like

Control tower

A centralised command point for your Salesforce environment. We provide real-time visibility across platform performance, incident status and change activity. KPIs are tracked, emerging issues are surfaced early and improvements are continuously prioritised.

Post-release support

Every major release or go-live needs a structured landing. We provide dedicated post-release support, resolving issues quickly and embedding operational stability before transitioning into steady-state management through a clear and controlled handover.

Health checks

Regular assessments of your Salesforce configuration, integrations and performance. We identify risks, flag optimisation opportunities and align your platform to evolving best practices. The approach is preventative, designed to catch issues before they become problems.

Enhancement cycles

We deliver a continuous flow of platform enhancements across workflows, integrations and reporting. Each change is scoped, prioritised and deployed through structured delivery cycles so improvements land steadily without disrupting what is already working.

Adoption and enablement

Technology only delivers value when people use it well. We provide training, track adoption patterns and reinforce good data and usage practices across your teams. Governance is strengthened from the ground up through capability uplift.

Performance that doesn’t plateau