Our services
Salesforce implementation
Go live with scalable, AI-enabled Salesforce builds across sales, service, revenue and operations sooner. Less rework, lower delivery risk and a faster return on your investment.
Delivery without technical debt
Salesforce creates the most value when tailored to your needs and built for the long-term. Unfortunately, too many implementations collapse under mountains of custom code, fragile integrations and over-engineered features that slow down every future change.
NRI takes a different approach. Our delivery draws on Salesforce’s own global Professional Services model, combining proven methods with accelerators to cut refactoring costs by up to 46% compared to less disciplined builds. We lead with configuration over customisation, using native Salesforce capability before writing a line of bespoke code. This gives you a platform that is easy to upgrade, quick to adapt and that your own teams can manage long after go-live.
We also build with AI at the core. Agentforce, Flow Orchestration and AI-assisted tooling speed up delivery without compromising governance. And because real enterprise value depends on connected data, every build includes integration patterns that plug Salesforce into ERP, finance and operational systems from day one.
Covering every Salesforce layer
Platform modernisation
Legacy Salesforce environments build up dead weight over time. This slows down performance and makes it harder for teams to use them effectively.
To prevent this, we clean up cluttered configuration, refactor brittle custom code and strip out the technical debt. The result is a leaner, faster platform that is easier to maintain and ready for whatever Salesforce releases next.
Cloud implementation
We implement Sales Cloud, Service Cloud, Financial Services Cloud, CPQ and Marketing Cloud using accelerator-led delivery.
Every rollout leans on the native strengths of the platform, which means faster time to value, fewer surprises during deployment and build patterns your teams can extend without specialist help.
Integration engineering
Salesforce works best when it’s connected to the systems around it.
That’s why we engineer API-led integrations across ERP, finance, telephony, middleware and legacy systems so data and processes flow without friction. The payoff is cleaner reporting, fewer workarounds and a single source of truth your business can trust.
Intelligent automation
Agentforce, Flow Orchestration and AI-assisted tooling let us automate routing, approvals and service workflows at scale.
Governance is built into every pattern from the start, keeping automation transparent, auditable and easy to evolve as your business grows.
Our delivery approach
Native-first implementation
We help you get the most out of Salesforce before reaching for custom code. This keeps builds lean, upgrade-friendly and easy for your team to adapt. That’s less rework every time the platform evolves and a shorter path from project kick-off to productive use.
Salesforce accelerators
Reusable delivery assets, tested build patterns and structured implementation frameworks shorten timelines without shortcutting quality. Our teams draw on Salesforce’s own Professional Services model to deliver consistent outcomes across every engagement.
API-led integration
Every integration follows reusable API-led patterns rather than point-to-point connections. This keeps data flows predictable, simplifies troubleshooting and means new systems can be added without rebuilding what already works.
Automation governance
Validation rules, exception handling and audit trails are configured alongside each workflow rather than bolted on after the fact. The result is automation that stays transparent and controllable as volume and complexity increase. That way, you can rest easy that processes will hold up under real operating conditions.
Controlled deployment
Release discipline, QA controls and deployment governance keep every build stable through rollout and beyond. We treat long-term operation as a design principle rather than an afterthought, giving you platforms that run reliably
Salesforce implementation starts here
Speak with our team
Your Salesforce roadmap deserves an implementation partner that can execute it cleanly. Our team is ready to configure, integrate and deploy your platform whenever you are.
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