Reports
NRI positioned across four quadrants in ISG Provider Lens® 2026 Public Sector Services and Solutions report for Australia
- Date 18 Sep 2026
- Filed under Reports
The Information Services Group’s (ISG) Provider Lens® 2026 Public Sector Services and Solutions Quadrant Report for Australia evaluates service providers based on their strategy, innovation and a range of other criteria.
Among other providers assessed:
- NRI was identified as a “Leader” in ISG’s Provider Lens® evaluation for Public Sector Services and Solutions, Strategy and Enablement Services (Consulting), 2026.
- NRI was identified as a “Leader” in ISG’s Provider Lens® evaluation for Public Sector Services and Solutions, Managed IT Services, 2026.
- NRI was identified as a “Rising Star” in ISG’s Provider Lens® evaluation for Public Sector Services and Solutions, Digital Transformation and Modernization Services, 2026.
- NRI was identified as a “Product Challenger” in ISG’s Provider Lens® evaluation for Public Sector Services and Solutions, Business Process and Other Outsourcing Services, 2026.
Report details
ISG’s Provider Lens® Quadrant Reports provide independent research to help enterprises evaluate technology and service providers, assessing capabilities, partnerships and service portfolios across defined market segments.
Within this framework, the 2026 Public Sector Services and Solutions report places particular emphasis on Australia’s public sector market, focusing on connected services, stronger data foundations, responsible AI, legacy modernisation and the technologies shaping government transformation priorities.
Among other insights in the report, you’ll discover:
- The technology and operating priorities influencing public sector transformation.
- How AI, cybersecurity and service design are shaping government modernisation.
- Which providers ISG identifies as Leaders across the Australian public sector services market.
Together, these insights provide a view of the changing requirements facing Australian public sector organisations and the capabilities technology partners are developing to support them.
NRI’s strengths in public sector services and solutions
Across the recognised quadrants, ISG highlights different aspects of NRI’s capabilities in supporting Australian public sector organisations.
In Strategy and Enablement Services (Consulting), ISG points to NRI’s ability to “integrate strategy, assurance, AI governance and service design”, helping agencies turn transformation objectives into practical, outcome-focused modernisation programmes.
In Managed IT Services, the report highlights NRI’s combination of “local accountability, hybrid infrastructure management and automation-led service operations” to support resilient digital government.
For Digital Transformation and Modernization Services, NRI is identified as a Rising Star, a classification ISG applies to providers it believes have strong potential to move into the Leader quadrant. Here, ISG highlights NRI’s “sovereign-first, integrated approach to digital transformation”, combining cloud, AI and human-centred design to help agencies modernise securely and improve service delivery.
Note: All quotations are from Harish B and Varsha Sengar, lead authors of the ISG Provider Lens® 2026 Public Sector Services and Solutions Quadrant Report for Australia.
Client experience recognition
Separately, NRI Australia was recognised as a CX Star Performer through ISG’s Star of Excellence™ program, based on direct client feedback. The program encompasses more than 1,100 client responses across 224 unique service providers, providing a broad benchmark of client experience across the market.
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Gain a closer look at NRI’s recognised strengths in consulting, managed IT services and digital transformation across Australia’s public sector with a tailored edition of the ISG Provider Lens® 2026 Public Sector Services and Solutions Quadrant Report.
