In today’s healthcare environment, where the stakes are high and systems are deeply interconnected, managing who has access to what—and when—is more critical than ever.

As healthcare organisations face growing regulatory pressure, cybersecurity threats, and workforce complexity, SailPoint’s identity security platform has emerged as a powerful enabler of safer, smarter access.

Whether it’s streamlining how new clinicians access core systems or preventing permission creep in administrative roles, SailPoint is helping healthcare providers modernise access management with automation, control, and confidence.

Tackling healthcare’s identity security challenge

Healthcare organisations face distinct challenges—from high staff turnover and rotating shifts to the demands of safeguarding sensitive patient data and maintaining strict regulatory compliance. With digital applications expanding across both clinical and operational environments, managing user access manually is not only time-consuming but also introduces significant risk. Delays in provisioning can impact care delivery, while excessive access can expose organisations to data breaches and audit failures. SailPoint helps solve these challenges by delivering identity security that is fast, accurate, and auditable—empowering healthcare providers to protect data and streamline operations with confidence.

That’s where SailPoint shines.

The power of SailPoint in healthcare

SailPoint offers a centralised, policy-driven approach to managing identity lifecycles across healthcare organisations. It enables automated user provisioning and deprovisioning aligned to roles and job functions, while enforcing role-based access controls (RBAC) to ensure individuals only receive access to what they need.

The platform also delivers enhanced visibility and reporting capabilities to support audits and compliance and integrates seamlessly with existing systems to minimise disruption and speed up deployment. As a result, healthcare leaders are increasingly adopting SailPoint to move away from fragmented, manual processes and toward a unified identity strategy that safeguards both patient data and operational continuity.

A customer journey

In Victoria, one of our customers is currently on this journey. A leading not-for-profit health service provider—employing over 4,000 staff and 1,200 medical practitioners—recently selected SailPoint as part of its access transformation strategy. The decision followed internal audit findings that highlighted the need to tighten staff access provisioning and controls.

“The access we were providing to staff and how we granted that access was all manual. We needed to be able to monitor and implement role-based access to ensure the right information was available at the right time—and only for as long as necessary. We knew we couldn’t do that manually,” said the organisation’s Director of Technology Portfolio Management and Transformation.

After evaluating several platforms, the organisation chose SailPoint for its strong balance of features and cost-effectiveness. More significantly, SailPoint’s automation capabilities offered the promise of streamlined onboarding and improved access hygiene.

“What we’re hoping to achieve is to automate our user provisioning process… to make it faster for users to get access to systems, and ensure users only have access to what they need and nothing else.”

Partnering for success: The role of NRI

As a certified SailPoint delivery partner, NRI was selected for implementation based on its responsiveness, cultural fit, healthcare sector experience and pragmatic approach. While the project is ongoing, there is strong confidence in the timelines and the ability of the solution to deliver on its goals: fast, secure access, automated processes, and precise access monitoring.