Most digital transformations don’t fail at go-live. They stall after it.

Today, NRI is lifting the lid on ELEVATE, a new service designed to solve one of the most persistent (and least talked about) challenges in enterprise technology: what happens between implementation and business-as-usual.

Keep your investment in tune with ambition

ELEVATE is built for organisations that have invested specifically in SAP Cloud ERP, Oracle Fusion Cloud, or Salesforce — and want to keep moving forward, not plateau once the project team exits. It bridges the gap between delivery and long-term support, helping organisations continuously optimise, adapt and extract ongoing value from their technology investments.

“Go-live shouldn’t be the finish line — it should be the starting point. ELEVATE is about momentum. It’s about making sure platforms evolve with the business, not get frozen in time the moment a project wraps up,” said Dwayne Mitchell, Executive General Manager for Enterprise Solutions at NRI Australia & New Zealand.

Unlike traditional support models that focus on tickets and uptime, ELEVATE blends platform expertise, advisory capability and practical delivery. Delivered as a pre-paid, flexible arrangement, ELEVATE is offered in hourly bundles that organisations can draw down as needed. This allows teams to access the right expertise at the right time — without locking into rigid contracts or over-resourcing for periods of peak demand.

“The service is intentionally flexible, designed to scale up or down as needs change, and to work alongside internal teams rather than replace them. The goal is simple: reduce risk, unlock value faster, and ensure technology continues to support growth — not slow it down,” commented Dwayne.

ELEVATE also reflects NRI’s broader approach to Managed Services: outcome-driven, deeply embedded, and grounded in real-world delivery experience across Australia and New Zealand.

For organisations feeling the post-go-live drop-off — or wanting to avoid it altogether — ELEVATE is designed to keep progress moving, long after the project banners come down.