Leading Australian bank accelerates innovation with Testing as a Service

Increasing costs, high-security environments, and increased adoption of software applications has made software testing challenging for most organisations. Particularly in consumer-led environments such as Banking, where it is vital to assess and implement the right methodologies to achieve scaling, minimise costs and offer improved services with minimal risk.

Priding itself on the availability of simple and easy to use financial products, with a long-term strategy to deliver operational excellence and build strong customer relationships through personal service, our client needed to improve its software testing capability so that it could deliver its products without risk and improve its speed to market.

For our client, software and product testing across its multi-vendor resourcing model was largely driven by vendors, which meant testing processes were either inconsistent or lacking in maturity. This was causing several issues such as:

• Quality outcomes not being delivered to schedule.
• Low maturity testing processes.
• Non-traditional project methodologies unable to support test processes.
• Unstable products, higher cost of quality and increased time to market.
• Low confidence of business on delivered products impacting planning for new initiatives.

With its mission to create a more consistent, reliable and quality testing service in order to deliver high quality products, our client’s specific goals were to achieve zero severity one defects, reduce cost of quality, and achieve +/- 15 percent tolerance for test duration.